Support
Need After-Sales Support?
Need help with installation, troubleshooting, warranty, or maintenance? Our support team is here to assist you.
FAQs
Installation should be completed by a qualified Ecosolex installer who follows the product manual, local electrical regulations, and commissioning checklist.
Keep the system clean and ventilated, inspect cables and indicators regularly, and schedule periodic checks with an authorized installer.
Use the Ecosolex monitoring platform or mobile application connected to your inverter and battery system.
Firmware updates are delivered through the monitoring platform or installed by an authorized service partner when required.
Warranty
Household Storage Standard Quality Assurance Agreement (European and American Standard Products) - EN.docx
Household Storage Standard Quality Assurance Agreement (APAC Standard Products) - EN.docx