Privacy policy
Title

Last updated: June 2025

Preface

Ecosolex (hereinafter referred to as “the Company” or “we”) places great importance on the protection of your personal data and strictly complies with applicable data protection laws and regulations. We appreciate your trust in Ecosolex. As a globally operating company, Ecosolex understands the importance of protecting user privacy in a cross-border context. This Privacy Policy aims to clearly explain to our global users how we collect, use, store, share, and protect your personal information, and to ensure that our practices comply with international data protection standards and legal requirements in the regions where we operate, including but not limited to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), China’s Cybersecurity Law and Personal Information Protection Law (PIPL), among others.

Scope and Methods of Information Collection

1. Direct Collection: We may collect your personal information directly through your interactions with our website, mobile applications, social media platforms, by filling out online forms, registering an account, purchasing products or services, participating in surveys, or contacting customer support. Such information may include your name, contact details (phone number, email), address, browsing history, device information, and geolocation.

2. Indirect Collection: We may also collect your usage patterns and preferences indirectly using technologies such as cookies, log files, and web beacons, as well as through third-party services (e.g., advertising networks, analytics tools), in order to optimize our services.

Purposes of Information Use

1. Service Provision: To provide the products and services you request, including business consultation, order processing, delivery, customer service, and account management.

2. Personalized Experience: To offer tailored content and service recommendations based on your interests and behavior.

3. Marketing: With your explicit consent, to send promotional messages, product updates, and special offers via email, SMS, or other means.

4. Compliance and Security: To fulfill legal obligations, enforce contractual terms, prevent fraud, and maintain the security of our websites and services.

Cross-Border Data Transfer

Generally, we process your personal information in the country or region where you use our products or services. In certain circumstances, your information may be transferred to countries or regions outside of where it was collected, including (but not limited to) those where Topband Co., Ltd. and its affiliates or service providers are located. These regions may have different personal data protection laws. In such cases, we will take necessary measures in accordance with applicable laws to ensure that cross-border data transfers are conducted in compliance with this Privacy Policy and local legal requirements. These measures include but are not limited to:

1. Conducting risk assessments before data transfer and implementing encryption or other security measures.

2. Ensuring the recipient provides adequate levels of data protection and complies with relevant laws.

3. Signing data protection agreements with recipients when necessary to clarify data protection responsibilities and obligations.

Information Sharing and Disclosure

Ecosolex is committed to keeping your personal information strictly confidential. Except as required by law, regulation, or regulatory authority, Ecosolex will not share your personal information with other companies, organizations, or individuals without your consent. If it becomes necessary to share your information with third parties, we will adhere to the following principles:

●Internal Sharing: With your explicit consent, your information may be shared within the company to facilitate business operations and service delivery.

●Third-Party Service Providers: Necessary information may be shared with third-party service providers (such as payment processors, logistics partners, technical support teams) to support our business operations. We will only share personal information required for the provision of these services and will require these providers to maintain strict confidentiality and comply with data protection standards.

●Legal Requirements: Your information may be disclosed in response to legal obligations or lawful requests from government authorities.

Information Security and Protection

We are committed to protecting your personal data from unauthorized access, use, disclosure, alteration, or destruction. To this end, we implement the following measures:

1. Strict access control mechanisms for data.

2. Use of encryption technologies to secure data during transmission and storage.

3. Regular security audits and risk assessments to detect and fix potential vulnerabilities.

4. Employee training on data security to enhance company-wide awareness of data protection.

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

1. Access and correct your personal data.

2. Request deletion of your personal data (under certain circumstances).

3. Restrict or object to our processing of your personal data.

4. Withdraw your consent (if our processing is based on your prior consent).

Changes to the Privacy Policy and Notifications

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. Any changes will be published on our website and, where necessary, notified to you by email or other appropriate means. Please review this policy regularly to stay informed of any updates.

Contact Information

If you have any questions, suggestions, or complaints regarding this Privacy Policy, please contact us at: info@ecosolex.com. We will respond to your request as soon as possible and strive to resolve your concerns.

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